The following is intended to provide visitors
with advice on general questions about IGEM and the Gas
What do I do if I think I can smell gas?
If you think you can smell gas:
- Turn off the supply at the control valve
- Open doors and windows
- Do not use naked flames
- Do not turn electrical switches on or off or use a mobile
- Do not smoke
- Call 0800 111 999 at any time, day or
night, to get in touch with trained operators
If a gas main is dug up or breached, contractors should call the
emergency helpline number on 0800 111
Does IGEM have any information on Carbon Monoxide?
IGEM has always recognised the important safety issue of
preventing the release of carbon monoxide (CO) into enclosed
spaces, for example the home or the workplace. IGEMs members are
active in a range of safety-related panels within IGEM, and within
other organisations such as BSI and government departments. Here,
the issues of efficient combustion of gas and the provision of
suitable flueing and adequate ventilation are recognised as
paramount in the installation and maintenance of gas appliances and
IGEMs members are also active in groups considering Gas Safety
legislation and Installer competence as both play a major part in
promoting the safe installation and maintenance of gas appliances
and associated equipment.
Information on CO safety can be found on the following
Department of Health
Heath and Safety Executive
The Carbon Monoxide and
Gas Safety Society
Specialist support on CO incidents and investigations can be
obtained from our Professional Consultants at www.igem.org.uk.
Who carries out gas work?
At home and in the workplace, gas work should be carried by
persons who are Gas Safe Registered. Please visit their website for more
Work on Natural Gas Transmission, Distribution and Service pipes
(the pipes in the ground outside the home or workplace) is carried
out by Gas Transmission/Distribution Companies.
For more information on the above, visit the HSE's
What role does IGEMs technical Department fulfill within the gas industry?
Who is my gas supplier?
There are many suppliers to choose from, regardless of where you
live in Great Britain. Most consumers can choose separate companies
to supply their gas and electricity, or you can choose one company
to supply both. USwitch have a website to help find the best
Note: Gas suppliers are not gas distribution or transmission
companies. Supply companies and distribution companies are
To complain about a gas supplier (in the UK or Northern
Ireland) IGEM would suggest following the guidance listed on
the Citizen's Advcie Bureau website.
Note: When using this website, the appropriate territory
needs to be selected to ensure the correct information is
Most of the UK's gas is transported by either National Grid,
Northern Gas Networks, Scotland Gas Networks, Southern Gas Networks
or Wales & West Utilities, so to find out your gas supplier
call 0870 608 1524 .
I cannot find the answer to my query above, can IGEMs technical department help me?
IGEM will assist as far as possible with any query we are asked,
that is in event we are not able to help, we will recommend someone
who we think will. Queries can either be submitted by:
Gas meter installations - non domestic meter housing ownership
Gas meter installation housing/building is the property of the
consumer or landlord, as appropriate, not the gas supplier unless
arrangements are otherwise in place.
The gas meter installation is normally the property of the gas
supplier and usually the gas supplier will have made arrangements
under their licence conditions for a meter asset manager (MAM) to
service and maintain that equipment.
The MAM will, as part of their responsibility inspect the meter
housing/building to ensure its suitability for the continued
operation and safety of the installation. In the event that the
housing/building requires maintenance or does not meet the
requirements for its safe operation then the owner will receive a
letter explaining the work that needs to be undertaken and
requesting confirmation of its completion.
The requirements for gas meter installation housing/building are
set out in IGEM Standard IGEM/GM/8 Part 2 Locations, housings and
NB The requirements for domestic meter installations are
set out in BS 6400.